FAQ Page
The answers you’re probably looking for – all in one place.
Delivery
Do I have to be there to sign for delivery?
All items are shipped via courier and require a signature on delivery. We’re happy to deliver to alternative addresses, we recommend business addresses where possible. You can also leave delivery instructions (such as neighbour or porch), however, this is done at your own risk.
What happens if I’m out when you deliver?
If you miss your delivery, your tracking information will provide instructions on how you can rearrange. Saturday re-delivery may not be available. After 3 failed delivery attempts, the item(s) will be returned to our warehouse. Please note: that additional charges may apply for re-delivery and that we reserve the right to cancel and refund orders (minus return and administration costs) where a delivery cannot be successfully completed.
Do you offer a guarantee?
We guarantee the design, fabric and manufacture of all products against reasonable wear and tear for a period of one year from the date of purchase (excluding bean bag filling). For commercial use customers, this guarantee is limited to 6 months.
All bean bags contain Fire Retardant EPS (Expanded Polystyrene) Virgin Polystyrene Beads. Polystyrene beans will flatten (dependant on usage) and topping up your beanbag may be necessary. Bean Bag Filling is available on our website for all your refill needs.
Your statutory rights under English Law are not affected in any way.
What if my product is faulty?
Please get in touch with our customer care team if your product is faulty. Please ensure you have your order details ready and our team will be happy to help.
What if my product is damaged in transit?
We advise customers to check carefully for any transit damage before signing for the parcel. If you are unsure, or there is transit damage to your product, ensure that you sign for the item and clearly write “damaged product”. In this instance, please get in touch with our customer care team and we will resolve the issue.